Customer Testimonials

Home » Customer Reviews and Testimonials
customer testimonials

Excalibur IT Solutions has been operating in the Hornsby Shire since 2013, providing IT support services to homes and small businesses across the Hornsby Shire and Upper North Shore of Sydney. Below are some of the much appreciated Customer Testimonials from our clients.

I have used this service many times over the years and always found Tim to be very helpful and competent. He recently incorporated a new external drive for backups and more importantly rescued over a thousand photos from a corrupted SDHC card

Barrie Tod, Berowra Heights (Aug, 2022)

Tim has been looking after my computer for the last three years, updating software, hardware and answering any questions that I had or teaching me about PC issues. I highly recommend his service. He certainly understands any issues related to hardware, network or software and deals with these in a very competent and timely fashion. It gives me a sense of reassurance that my computer system is at its best performance. My business is in the hands of a competent IT person. Thank you so much, Tim.

Helen Libby, Hornsby Heights (April, 2022)

What can we say? Thank you so much for your prompt reply to our enquiry – you fixed, in just under 11 minutes, what we both thought was a major problem.

Margaret Sidebotham, Berowra (September, 2021)

I have found Tim to be most helpful in setting up my computer and with sorting out my issues. He is very knowledgeable and also very patient with someone like me who is rather limited in their computer knowledge.

I would not hesitate to recommend him.

Bev Taylor – Berowra Heights (August, 2021)

I have always found Tim from Excalibur to be prompt, efficient, knowledgeable and pleasant.

Lorraine Wilson – Berowra Heights (August, 2021)

I have recently used Excalibur for the first time when I had to replace a badly warped laptop. Tim ensured that everything sitting on the old computer made it safely onto the new one, including printer drivers required to keep my printers operational. This was all done with smiles and a pleasantly patient attitude to the old geezer that I am. And the price was reasonable.

Len Hume – Asquith (June, 2021)

Tim took the time to understand what wasn’t working and fixed the issues accordingly. I highly recommend Tim should you have any IT needs attended to.

Jeff Dhu – Berowra Heights (October, 2020)

I had several issues with my computer, one serious , the others were due to my lack of knowledge on how to use various programs. Tim seemed very knowledgeable, and has fixed these issues. He also scanned all drivers and updated what needed updating. I would recommend Tim to anyone who needed IT solutions

Paul Robinson – Berowra (September, 2020)

I had an old laptop and a hard drive that I thought had died and I would never get back the years worth of photos / videos / documents that were stored on them. Excalibur recovered everything I thought I had lost and not only were they reasonably priced, I had all my information back in 24 hours!!! Highly recommend Excalibur IT

Bernice Wilks – Berowra (July, 2020)

I have called on Tim’s expertise several times and he is always prompt, helpful and speaks in terms that I can understand. I highly recommend Tim for all your computer needs.

Jenny Gadd – Asquith (July, 2020)

We’ve used several it service providers over the years but Tim is definitely our ‘go to’ whenever we have a problem. Despite our far reaching ineptitude with IT, we haven’t been able to stump him yet! His service is always knowledgeable, professional, honest and timely. I can’t recommend him highly enough!

Sue Wood – Berowra Heights (June, 2020)

Great service all done remotely

John Nelson – Waitara (May, 2020)

I was very impressed with Tim in every way. So helpful and patient and knew exactly what I needed and sorted everything for me. Great. Thanks so much for your help, Tim.

Bev Taylor – Berowra Heights (March, 2020)

Tim is so helpful especially to somebody who isn’t confident with computer issues.

Rona O’Connor – Berowra (February, 2020)

Highly recommend Excalibur. Tim has great expertise and knowledge and has helped our business out tremendously. Rita is also great with communication and appointments. Highly recommended A+++

Caz Mac – Mount Colah (December, 2018)

Tim was a great help in sorting out the problems with our PC, providing advice and a range of options for us to choose from. Very prompt service and response.

Brian Engert – Berowra Heights (November, 2018)

Thanks Tim for being so prompt in coming to our rescue and eradicating the viruses on our computer. We appreciate the time you took to help us set up the programme for transferring our photos from the camera and the extra advice you were willing to share. We are happy to recommend your services to family and friends.

Debbie Martrljan – Hornsby Heights (November, 2018)

Just easy to deal with from booking to job complete. Very happy indeed.

Delma Spencer – Berowra(September, 2018)

Thank you Tim for your prompt and extremely helpful service. I thought changing my landline phone to NBN was becoming a nightmare. Amazing how calming it is to have a friendly expert explaining and answering questions. Tim covered everything and gave good and clear advice.

Heather Reid – Berowra Heights (September, 2018)

When my computer began to have hardware issues I had to find someone who could ensure that all my data was saved and set up on my new hardware. Tim is calm and knowledgeable he made the transition stress free. He offered tips to make my computing safer and I have complete confidence in his abilities.

Brenda Debenham – Berowra (August, 2018)

Thanks to Excalibur IT – Tim saved my sanity and my computer. Gave me peace of mind using a local guy makes it even more real.

Jo-Anne Mcardle – Berowra Heights (February, 2018)

I would highly recommend Tim. He is prompt, courteous, and extremely knowledgeable about both software and hardware. He went above and beyond in helping me transition to a new computer.

Ruth Barcan – Berowra Heights (January, 2018)

I called Tim about upgrading my PC and I was very happy with the service. From the way it worked to the communication to the questions. I really enjoyed the experience in dealing with Excalibur IT Solutions.

Mitchell Hall – Hornsby (December, 2017)

Tim is exceptional & I really cannot recommend him highly enough. If you are seeking an IT professional who can assist you with the simplest issues to the more complex networking & hardware solutions then stop searching and call Excalibur. After years of receiving wrong advice and purchasing the wrong hardware finding Tim was a godsend. Everything works & he has saved us a small fortune with his recommendations on what we should buy. Extremely happy

Penny Campbell – Mount Kuring-Gai (November, 2017)

Tim is fantastic! He speaks in a language even the most non savvy person can understand, knows his stuff and can multitask so you get the most out of your time with him. None of my questions or issues were left unanswered/solved (and there were a lot!!)

Mandy Vandertouw, DirectorHornsby Heights (August, 2017)

Helpful, experienced, accessible and importantly a good communicator. Impressive.

Paul Armstrong – North Wahroonga (July, 2017)

I have had to make a number of appointments to have my computer serviced and connect with Wi-Fi and Telstra and have been attended to within a few days. The service I have received each time from Tim has been exemplary and results excellent. I also received help in sorting out other problems I was having with technology. Everything was done well and I have been thrilled with the help I received. This is a company I highly recommend for anyone having difficulties , problems or has questions relating to IT. With thanks for all the help, guidance and support I have received

Margaret Duke – Wahroonga (March, 2017)

Astounding service, prompt and polite. Very happy with Tim

Jennifer Millington – Cheero Point (October, 2016)

Second time we have used Tim in our home & have been happy with the prompt efficient service we have received. Very happy thanks

Tony Hillman – Hornsby Heights (October, 2016)

Tim is very professional and helpful

Pentti Kivela – Mount Colah (September, 2016)

Excalibur IT came to our rescue recently when we had an attack by a Ransomware virus. They were on site within hours of my desperate phone call and arrived equipped with everything needed to get to work. Tim was extremely reassuring, very professional and has exceptional knowledge and expertise with everything “IT”. He explained things to us in easy to understand language, and gave us many tips outside of the scope of work he was here to do. Although we lost many of our files to the virus, Tim has now set up our internet security to make us far more secure. We would highly recommend Excalibur IT to anyone requiring IT support.

Gillian Witham – Hornsby (May, 2016)

I had backup issues that plagued me for several days on my W7 machine. Tim went into remote control and explained all I had misunderstood in words of one syllable for several backup systems . Now I can restart in confidence. This is my third time of dealing with Tim and I highly recommend his prompt and accurate service.

Wayne Hayes – Turramurra (May, 2016)

Thanks Tim for your thoroughly professional, knowledgeable and friendly service. Tim fixed my internet issues and was very helpful in recommending improvements upon my request. Highly recommend Tim and Excalibur

Ian Mander – Berowra Heights (February, 2016)

G’Day Tim, When I brought me laptop round for you to get the internet up and running, I didn’t expect a phone call 40 minutes later saying come and pick it up, I thought it would be a day job and the extras you put on for me were fantastic. I would recommend you to anyone, keep up the good work. And thanks again.

Leigh O’Connor – Berowra Heights (February, 2016)

My Monitor kept going black on me. Excalibur came round and quickly found and fixed the problem. Tim was just so good and really helpful. I recommend Excalibur IT to everybody who owns a computer.

Mark Myers – Berowra (September, 2015)

When you hand your PC in, it’s almost like taking your Pet to the Vet. It has memories that are special and you put in a lot of trust to the person who is taking care of it. I was very happy with the service i received. Courteous, in contact, reasonable price and a professional job. I had my PC upgraded which is a hard job to do and I’m very happy with how my upgraded computer is running.

Mitchell Hall – Hornsby (September, 2015)

Hi Tim, I want to thank you for fixing my printer and computer, we are 100% happy with it. Again a huge Thank you Tim, for not only your exceptional work, but your promptness, politeness, and explaining things. Again thank you, and I will tell everyone I know about you.

Sandra Fawcett – Berowra Heights (August, 2015)

Many thanks Tim for your prompt and friendly service

Tom White – Berowra Heights (August, 2015)

Hi Tim, big thank you for the prompt and friendly service you have provided me with on my two call outs. Happy to recommend you. Cheers Joy

Joy West – Berowra Heights (July, 2015)

Thanks Tim for the great service and communication in fixing our computer problems. New computer working fantastic. Highly recommend Tim and Excalibur IT Solutions.

Phil Wordsworth – Berowra Heights (July, 2015)

Many thanks for your prompt service and your helpful comments and assistance. Chas and I were extremely happy with your service and are now a little wiser with our computer. Love the idea of your service on Facebook and will definitely be viewing it once back on.

Susan Gregory – Berowra Heights (July, 2015)

Hi Tim, just a note to thank you for the IT services you provided to our business recently. The recommendation to purchase a NAS (to access documents remotely and for back ups) has streamlined our operations significantly. Also, suggesting a hosted Exchange to sync meetings and emails across multiple devices is fantastic! You delivered what you said you would, arrived on time, charged a very reasonable amount and you were knowledgeable. We will certainly have you back should the need arise in the future and be recommending your services to anyone that asks. Thank you!

Fiona Hickinbotham – Berowra (April, 2015)

Hi Tim, The re-imaging job you performed on the hard drive on my HP PC was excellent. You saved all of mine and my wife’s personal files. My Thunderbird email account is working brilliantly, and you saved all my past emails and email folders. Thank you very much for the great PC rebuild. I can’t believe the very reasonable invoice you emailed me. I have and will recommend your IT services to everyone who owns a computer

Errol Trimingham – Hornsby Heights (April, 2015)

Thanks for your prompt, friendly and efficient help with my computer problem recently. I would happily recommend Excalibur IT Solutions to friends and family.

Nola – Berowra Heights (April, 2015)

Dear Tim, I really did want to thank you for everything you have done for me. We now have WiFi throughout the house and everything you did has worked out.

Pamela.E – Berowra Heights(March, 2015)

Tim was prompt, efficient, and really helpful. I had had some sleepless nights over technology, but not anymore

Pauline Holbrook – Berowra Heights (March, 2015)

Dear Tim, the Internet is now working as it should do. Thank you also for installing the additional security software and transferring the FTM files from my previous computer

Margaret Hatfield – Normanhurst (August, 2014)