Small Business – Service Area

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Based in Berowra Heights, our onsite Small Business IT Support service area covers the Hornsby Shire, and is divided into Zones (Core and Extended) based on proximity to / travel time from our office

  • The Initial Hour represents the minimum charge for onsite work.
  • Rates listed apply Monday to Friday, 9am to 6pm (excluding public holidays)
  • Parking surcharges may apply where free parking is not available onsite, or nearby
  • Out of hours service is reserved for business customers and incurs a 40% labour surcharge
  • Work completed on Excalibur IT premises (i.e. back-at-base) will be charged at CORE rates
  • Rates shown below are for labour only (exclusive of Parts)
  • We charge “Extra Time” in 20 minute increments

Business Service Area / Support Rates (Inc. Home-based business)

We classify a customer as business usage if any of the following criteria apply. The customer: 

  • Has an ABN, is a Sole Trader, or operating under a registered business name,
  • Is located in commercial, or industrial premises, or home office
  • Is using a centralised file store and / or server operating system (i.e. Windows Server),
  • Has a complex environment, with more than one computer, required to share peripherals

The following rates apply for Small Business IT Support

** All princes include GST.

Remote Support

Remote support is charged on a time and materials basis at our Standard Business Rates. There is a minimum 30 minute charge for remote support, after which we bill in 20 minute (or part) increments.

Data Recovery

The following data-recovery rates apply for data recovery at Excalibur Offices:

Customer TypeInitial Attempt
(Inc. First Hour or Part)
Additional Time
(20 Min Increments)

On-site data-recovery (at customer premises) is charged according to our standard Business rates. If a recovery drive is required this will be charged separately.

Computer Diagnostic and Repairs

We charge a fixed price $110 Inc GST fixed assessment fee for computer repairs assessed at our home office, which may be refundable in full or in part, if you proceed with the repair. If an insurance report is required, the cost of assessment and report is $165 Inc GST.

Payment Methods

We accept the following payment methods:

  • Bank Transfer at time of service
  • Credit / Debit Card – In Person (No Transaction Fee)
  • Credit / Debit Card – On-line / Via Phone (2.2% Transaction Fee applies)
  • Cash
  • Invoice – for existing business customers only
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