Case Study: Business Relocation Rescue

Client Issue

The Australian National Master Franchisee, and NSW State franchise holders, of OZ Bin Cleaning were relocating offices from Asquith to Mount Kuring-Gai.

Despite planning the business relocation for weeks, at the last minute the customer was let down by their previous IT providers. Mid-afternoon on moving day, they reached out to Excalibur IT for help.

We attended the new home office location same day. We unpacked and setup critical infrastructure, enabling payroll to be completed. Then returned the following morning to complete setup of the remaining infrastructure.

The Solution

During the installation we assessed their current infrastructure. We determined that the current NAS solution was aged, underperforming and close to capacity; and there was no reliable backup in place. Some devices had never been networked, and there were opportunities to improve productivity. There were also issues with Wireless Network range and performance which needed to be addressed.

As part of the solution, we:

  • Setup Existing IT infrastructure in a compressed time-frame with minimal information
  • Replaced the existing NAS Unit and backup
  • Replaced main computer and setup dual monitors for increased productivity
  • Performed a Wireless Network Assessment to determine limitations of the existing equipment, and specific environmental factors impacting performance and range. We introduced a high-performance, long-range router in a central location. And we leveraged Ethernet over Power to extend network coverage for media services in an isolated area of the building.

Project Feedback

Although quite a small project, the customer was delighted. We got them up and running day one. And with the end-to-end solution we significantly improved productivity and the reliability of office infrastructure. Excalibur IT now provides ongoing support for OZ Bin Cleaning.

“Tim is exceptional & I really cannot recommend him highly enough. If you are seeking an IT professional who can assist you with the simplest issues to the more complex networking & hardware solutions then stop searching and call Excalibur. After years of receiving wrong advice and purchasing the wrong hardware finding Tim was a godsend. Everything works & he has saved us a small fortune with his recommendations on what we should buy. Extremely happy.”   Penny Campbell, Oz Bin Cleaning

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