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Hornsby Shire Onsite Service Locations

Excalibur IT provides onsite support for homes and business across the Hornsby Shire.  For billing purposes, our service area is divided into Zones based on proximity to our office, as outlined below: 

ZONE A
Asquith, Berowra, Berowra Heights, Hornsby, Mount Kuring-Gai, Mount Colah
ZONE B
Berowra Waters, Brooklyn, Cowan, Hornsby Heights, Mooney Mooney, Normanhurst, North Wahroonga, Pennant Hills, Thornleigh, Waitara, Wahroonga, Westleigh
ZONE C
Arcadia, Beecroft, Belrose, Berilee, Chatswood, Cherrybrook, Dural, East Killara, East Lindfield, French's Forest, Galston, Gordon, Glenorie, Glenhaven, Ingleside, Killara, Lindfield, Mona Vale, Middle Dural, North Turramurra, Pymble, Roseville, Roseville Chase, St Ives, St Ives Chase, South Turramurra, Terrey Hills, Turramurra, Warrawee, West Pymble

Onsite Computer Support Rates

Our rates for onsite Business and Domestic Computer Support Services are competitively priced, and ALL prices include GST, as outlined below. 

  • Rates listed apply Monday to Friday, 9am to 6pm (excluding public holidays)
  • Out of hours service is available at a 30% labour surcharge
  • The Initial Hour represents the minimum charge for onsite work
  • Parking surcharges may apply where free parking is not available onsite, or nearby
  • Work completed on Excalibur IT premises (i.e. back-at-base) will be charged at Zone-A rates
  • Parts, if required, are charged separately

For billing purposes, a customer will be charged business rates if they meet any of the following criteria: 

  • Are a Sole Trader, or operating under a registered business name,
  • Are located in a commercial premises,
  • Are using a centralised file store and / or server operating system (ie. Windows Server),
  • Complex environments, with more than one computer, required to share peripherals

Domestic Rates

The following rates apply for Home Users and Students (where the Computer is not used for Commercial Purposes)

Support ZoneFirst Hour or PartAdditional Time (15 Min Increments)
ZONE A $120 $30
ZONE B $145 $30
ZONE C $165 $30

Business Rates

The following rates apply for Business Computers (where the Computer is used for Commercial Purposes) located in Commercial, Industrial or Home Offices

Support ZoneFirst Hour or PartAdditional Time (15 Min Increments)
ZONE A $150 $37.50
ZONE B $165 $37.50
ZONE C $175 $37.50

Data Recovery

The following rates apply for data recovery at Excalibur Offices:

Customer TypeInitial Attempt (First Hour or Part)Additional Time (15 Min Increments)
Domestic $150 $30
Business $150 $37.50

On-site data-recovery (at customer premises) is charged according to our standard Dommestic or Business rates

Payment Methods

We accept the following payment methods or, for existing business customers, we can invoice you directly: 

 
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NOTE: We do not charge a transaction fee for labour paid for in person, however a 2.2% transaction fee applies to hardware purchases, and any card payments over the phone.

About Excalibur

We are your local IT professionals providing computer support and IT Consulting services across the Hornsby Shire.

About Us
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Address

39 Alan Road, Berowra Heights, NSW 2082
02 9456 7932
Mon-Fri: 08:00 - 18.00

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Onsite Support Locations

We provide Onsite Support across the Hornsby Shire, including: Berowra, Hornsby, Mount Kuring-Gai, Mount Colah and Asquith.

Full List of Onsite Support Locations


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