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Onsite Computer Support Rates

For billing purposes, our service area is divided into Zones based on proximity to our office, as outlined below: 

Our rates for onsite Business and Domestic Computer Support Services are competitively priced, and ALL prices include GST, as outlined below. 

  • Rates listed apply Monday to Friday, 9am to 6pm (excluding public holidays)
  • Out of hours service is available at a 30% labour surcharge
  • The Initial Hour represents the minimum charge for onsite work
  • Parking surcharges may apply where free parking is not available onsite, or nearby
  • Work completed on Excalibur IT premises (i.e. back-at-base) will be charged at Zone-A rates
  • Parts, if required, are charged separately

For billing purposes, a customer will be charged business rates if they meet any of the following criteria: 

  • Are a Sole Trader, or operating under a registered business name,
  • Are located in a commercial premises,
  • Are using a centralised file store and / or server operating system (ie. Windows Server),
  • Complex environments, with more than one computer, required to share peripherals

Domestic Rates

The following rates apply for Home Users and Students (where the Computer is not used for Commercial Purposes)

Support Zone

Minimum Charge

Includes initial hour or part

Standard Rate

Additional Time (15 Min Increments)

ZONE A $120 $30
ZONE B $150 $30
ZONE C $180 $30
ZONE D N/A N/A
ZONE E  N/A N/A

Business Rates

The following rates apply for Business Computers (where the Computer is used for Commercial Purposes) located in Commercial, Industrial or Home Offices

Support Zone

Minimum Charge

Includes initial hour or part

Standard Rate

Additional Time (15 Min Increments)

ZONE A $150 $37.50
ZONE B $185 $37.50
ZONE C $225 $37.50
ZONE D $260 $37.50
ZONE E  $300 $37.50

NOTE:  Businesses outside of our Service Areas (Zones A-E) will be charged a callout fee, based on location, then charged on a Time and Materials basis at our Zone A Rate

Data Recovery

The following rates apply for data recovery at Excalibur Offices:

Customer Type

Minimum Charge

(First Hour or Part)

Standard Rate

Additional Time (15 Min Increments)

Domestic $150 $30
Business $150 $37.50

On-site data-recovery (at customer premises) is charged according to our standard Domestic or Business rates

Payment Methods

We accept the following payment methods or, for existing business customers, we can invoice you directly: 

 
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NOTE: We do not charge a transaction fee for labour paid for in person, however we charge a 2.2% transaction fee for: invoices settled by credit card on-line or over the phone and hardware purchases.

About Excalibur

We are your local IT professionals providing computer support and IT Consulting services across the Hornsby Shire and Sydney's Upper North Shore.

About Us
Frequently Asked Questions (FAQ)
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Address

39 Alan Road, Berowra Heights, NSW 2082
02 9456 7932
Mon-Fri: 08:00 - 18.00

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