Service Area

Home » Hornsby Shire Service Area

Based in Berowra Heights, our onsite computer support service area covers the Hornsby Shire and parts of the upper North Shore. We have divided our service area into Zones based on proximity to our office (as outlined below).

  • The Initial Hour represents the minimum charge for onsite work.
  • Rates listed apply Monday to Friday, 9am to 6pm (excluding public holidays)
  • Parking surcharges may apply where free parking is not available onsite, or nearby
  • Out of hours service is reserved for business customers and incurs a 40% labour surcharge
  • Work completed on Excalibur IT premises (i.e. back-at-base) will be charged at Zone-A rates
  • Rates shown below are for labour only (exclusive of Parts)
  • We charge “Extra Time” in 15 minute increments

Home Service Area / Support Rates (Domestic only)

We charge the following rates for Home Computer Support

ZONEService Area (Suburbs)Initial
Hour
Extra
Time
AAsquith, Berowra, Berowra Heights, Cowan, Hornsby, Hornsby Heights, Mount Kuring-Gai, Mount Colah$150$37.50
BBerowra Waters, Brooklyn, Cheero Point, Cherrybrook, Gordon, Killara, Lindfield, Mooney Mooney, Normanhurst, North Wahroonga, North Turramurra, Pennant Hills, Pymble, South Turramurra, Turramurra, Thornleigh, Waitara, Wahroonga, Westleigh, West Pennant Hills, West Pymble$165$37.50
CArcadia, Berilee, East Killara, East Lindfield, Galston, St Ives, St Ives Chase, Warrawee,$180$37.50
ALL prices include GST.

Business Service Area / Support Rates (Inc. Home-based business)

We charge the following rates for Business Computer Support

We classify business usage if any of the following criteria apply. The customer: 

  • Has an ABN, is a Sole Trader, or operating under a registered business name,
  • Is located in commercial, or industrial premises, or home office
  • Is using a centralised file store and / or server operating system (ie. Windows Server),
  • Has a complex environment, with more than one computer, required to share peripherals
ZONEService Area (Suburbs)Initial
Hour
Extra
Time
AAsquith, Berowra, Berowra Heights, Cowan, Hornsby, Hornsby Heights, Mount Kuring-Gai, Mount Colah$165$40
BBerowra Waters, Brooklyn, Cheero Point, Cherrybrook, Gordon, Killara, Lindfield, Mooney Mooney, Normanhurst, North Wahroonga, North Turramurra, Pennant Hills, Pymble, South Turramurra, Turramurra, Thornleigh, Waitara, Wahroonga, Westleigh, West Pennant Hills, West Pymble $185$40
CArcadia, Berilee, East Killara, East Lindfield, Galston, St Ives, St Ives Chase, Warrawee,$220$40
ALL prices include GST.

NOTE:  Businesses located outside of our core Service Areas (Zones A-C) will be charged a callout fee, based on travel time, then charged on a Time and Materials basis at our Zone A Rates

Remote Support

Remote support is charged on a time and materials basis at our Standard Business Rates. There is a minimum 30 minute charge for remote support, after which we bill in 15-minute (or part) increments.

Data Recovery

The following data-recovery rates apply for data recovery at Excalibur Offices:

Customer TypeInitial Attempt
(Inc. First Hour or Part)
Additional Time
(15 Min Increments)
Domestic$165$37.50
Business$185$40

On-site data-recovery (at customer premises) is charged according to our standard Domestic or Business rates. If a recovery drive is required this will be charged separately.

Computer Diagnostic and Repairs

We charge a fixed price $110 Inc GST fixed assessment fee for computer repairs assessed at our home office – which may be refundable, in full or in part, if you proceed with the repair. If an insurance report is required, the cost of assessment and report is $165 Inc GST.

Payment Methods

We accept the following payment methods:

  • Bank Transfer at time of service
  • Credit / Debit Card – In Person (No Transaction Fee)
  • Credit / Debit Card – On-line / Via Phone (2.2% Transaction Fee applies)
  • Cash
  • Invoice – for existing business customers only