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Service Area

Our onsite service area covers the Hornsby Shire, and Sydney’s Upper North Shore

For billing purposes, our service area is divided into Zones based on proximity to our office, as outlined below 

  • The Initial Hour represents the minimum charge for onsite work.
  • Rates listed apply Monday to Friday, 9am to 6pm (excluding public holidays)
  • Parking surcharges may apply where free parking is not available onsite, or nearby
  • Out of hours service is primarily reserved for business customers and is available at a 40% labour surcharge
  • Work completed on Excalibur IT premises (i.e. back-at-base) will be charged at Zone-A rates
  • Parts, if required, are charged separately
  • Extra time, if required, is billed in 15 minute increments

Home Support Service Area – Rates (Domestic only)

The following rates apply for Home Users and Students (where the Computer is not used for Commercial Purposes).

ZONEService Area (Suburbs)Initial
Hour
Extra
Time
AAsquith, Berowra, Berowra Heights, Cowan, Hornsby, Hornsby Heights, Mount Kuring-Gai, Mount Colah$140$35
BArcadia, Beecroft, Berilee, Berowra Waters, Brooklyn, Cheero Point, Cherrybrook, East Killara, East Lindfield, Galston, Gordon, Killara, Lindfield, Mooney Mooney, Normanhurst, North Wahroonga, North Turramurra, Pennant Hills, Pymble, South Turramurra, St Ives, St Ives Chase, Turramurra, Thornleigh, Waitara, Wahroonga, Warrawee, Westleigh, West Pennant Hills, West Pymble$160$35
CBelrose, Dural, French’s Forest, Glenorie, Ingleside, Middle Dural, Terrey Hills$180$35
ALL prices include GST.

Business Service Area – Support Rates (Inc. Home-based business)

The following rates apply for Business Computers (where the Computer is used for Commercial Purposes) located in Commercial, Industrial or Home Offices

For billing purposes, a customer will be charged business rates if they meet any of the following criteria: 

  • Are a Sole Trader, or operating under a registered business name,
  • You are located in a commercial premises,
  • Are using a centralised file store and / or server operating system (ie. Windows Server),
  • Complex environments, with more than one computer, required to share peripherals
  • Extra time, if required, is billed in 15 minute increments
ZONEService Area (Suburbs)Initial
Hour
Extra
Time
AAsquith, Berowra, Berowra Heights, Cowan, Hornsby, Hornsby Heights, Mount Kuring-Gai, Mount Colah$160$40
BArcadia, Beecroft, Berilee, Berowra Waters, Brooklyn, Cheero Point, Cherrybrook, East Killara, East Lindfield, Galston, Gordon, Killara, Lindfield, Mooney Mooney, Normanhurst, North Wahroonga, North Turramurra, Pennant Hills, Pymble, South Turramurra, St Ives, St Ives Chase, Turramurra, Thornleigh, Waitara, Wahroonga, Warrawee, Westleigh, West Pennant Hills, West Pymble$180$40
CBelrose, Dural, French’s Forest, Glenorie, Ingleside, Middle Dural, Terrey Hills$220$40
ALL prices include GST.

NOTE:  Businesses located outside of our core Service Areas (Zones A-C) will be charged a callout fee, based on travel time, then charged on a Time and Materials basis at our Zone A Rates

Remote Support

Remote support is charged on a time and materials basis at our Standard Business Rates. There is a minimum 30 minute charge for remote support, after which we bill in 15-minute (or part) increments. So you just pay for the time we’re working on your computer.

Data Recovery

The following rates apply for data recovery at Excalibur Offices:

Customer TypeInitial Attempt
(Inc. First Hour or Part)
Additional Time
(15 Min Increments)
Domestic$165$35
Business$185$40

On-site data-recovery (at customer premises) is charged according to our standard Domestic or Business rates. If a recovery drive is required this will be charged separately.

Repairs

We charge a fixed price $110 Inc GST fixed assessment fee for repairs assessed at our home office – which may be refundable, in full or in part, if you proceed with the repair. If an insurance report is required, the cost of assessment and report is $165 Inc GST.

Payment Methods

We accept the following payment methods or, for existing business customers, we can invoice you directly: 

  • Bank Transfer
  • Credit / Debit Card – In Person (No Transaction Fee)
  • Credit / Debit Card – On-line / Via Phone (2.2% Transaction Fee applies)
  • Cash