At Excalibur IT Solutions we value our customers and your feedback helps us to reward and recognise our team members, improve our processes, and to develop and grow the business.
I had several issues with my computer, one serious , the others were due to my lack of knowledge on how to use various programs. Tim seemed very knowledgeable, and has fixed these issues. He also scanned all drivers and updated what needed updating. I would recommend Tim to anyone who needed IT solutions
I had an old laptop and a hard drive that I thought had died and I would never get back the years worth of photos / videos / documents that were stored on them. Excalibur recovered everything I thought I had lost and not only were they reasonably priced, I had all my information back in 24 hours!!! Highly recommend Excalibur IT.
I have called on Tim's expertise several times and he is always prompt, helpful and speaks in terms that I can understand. I highly recommend Tim for all your computer needs.
We've used several it service providers over the years but Tim is definitely our 'go to' whenever we have a problem. Despite our far reaching ineptitude with IT, we haven't been able to stump him yet! His service is always knowledgable, professional, honest and timely. I can't recommend him highly enough!
Great service all done remotely
I was very impressed with Tim in every way. So helpful and patient and knew exactly what I needed and sorted everything for me. Great. Thanks so much for your help, Tim.
Tim is so helpful especially to somebody who isn't confident with computer issues.
Highly recommend Excalibur. Tim has great expertise and knowledge and has helped our business out tremendously. Rita is also great with communication and appointments. Highly recommended A+++
Thanks Tim for being so prompt in coming to our rescue and eradicating the viruses on our computer. We appreciate the time you took to help us set up the programme for transferring our photos from the camera and the extra advice you were willing to share. We are happy to recommend your services to family and friends.
Thank you Tim for your prompt and extremely helpful service.
I thought changing my landline phone to NBN was becoming a nightmare.
Amazing how calming it is to have a friendly expert explaining and answering questions.
Tim covered everything and gave good and clear advice.
Just easy to deal with from booking to job complete. Very happy indeed.
When my computer began to have hardware issues I had to find someone who could ensure that all my data was saved and set up on my new hardware. Tim is calm and knowledgeable he made the transition stress free. He offered tips to make my computing safer and I have complete confidence in his abilities.
Thanks to Excalibur IT - Tim saved my sanity and my computer. Gave me peace of mind using a local guy makes it even more real.
I would highly recommend Tim. He is prompt, courteous, and extremely knowledgeable about both software and hardware. He went above and beyond in helping me transition to a new computer.
I called Tim about upgrading my PC and I was very happy with the service. From the way it worked to the communication to the questions. I really enjoyed the experience in dealing with Excalibur IT Solutions.
Tim was a great help in sorting out the problems with our PC, providing advice and a range of options for us to choose from. Very prompt service and response.
Tim is exceptional & I really cannot recommend him highly enough. If you are seeking an IT professional who can assist you with the simplest issues to the more complex networking & hardware solutions then stop searching and call Excalibur. After years of receiving wrong advice and purchasing the wrong hardware finding Tim was a godsend. Everything works & he has saved us a small fortune with his recommendations on what we should buy. Extremely happy
Tim is fantastic! He speaks in a language even the most non savvy person can understand, knows his stuff and can multitask so you get the most out of your time with him. None of my questions or issues were left unanswered/solved (and there were a lot!!)
Helpful, experienced, accessible and importantly a good communicator.
I have had to make a number of appointments to have my computer serviced and connect with Wi-Fi and Telstra and have been attended to within a few days.
The service I have received each time from Tim has been exemplary and results excellent. I also received help in sorting out other problems I was having with technology. Everything was done well and I have been thrilled with the help I received.
This is a company I highly recommend for anyone having difficulties , problems or has questions relating to IT.
With thanks for all the help, guidance and support I have received
I run a ukulele group with over 120 members, many of whom are seniors and are not comfortable using computers. Excalibur IT Solutions developed a website for us that is easy to use and the whole group has been very enthusiastic about it. They find it easy to manage and more than half of the group have bought iPads to use at our meetings. I am constantly updating the information on the website for my members and I find it very easy to manage. I wouldn't hesitate in recommending Tim to anyone who was thinking about having a website set up for them.
Second time we have used Tim in our home & have been happy with the prompt efficient service we have received.
Very happy thanks
Astounding service, prompt and polite. Very happy with Tim
Tim is very professional and helpful
I had backup issues that plagued me for several days on my W7 machine. Tim went into remote control and explained all I had misunderstood in words of one syllable for several backup systems . Now I can restart in confidence. This is my third time of dealing with Tim and I highly recommend his prompt and accurate service.
Excalibur IT came to our rescue recently when we had an attack by a Ransomware virus. They were on site within hours of my desperate phone call and arrived equipped with everything needed to get to work.
Tim was extremely reassuring, very professional and has exceptional knowledge and expertise with everything "IT". He explained things to us in easy to understand language, and gave us many tips outside of the scope of work he was here to do.
Although we lost many of our files to the virus, Tim has now set up our internet security to make us far more secure. We would highly recommend Excalibur IT to anyone requiring IT support.
Excalibur IT recently undertook a complete overhaul of our website. It was a big job but the draft site was up and viewable within a few days which then allowed us to develop and refine the content.
Tim has excellent technical experience to build a site and a good understanding of SEO which was very important in the development stage. Tim was very responsive to our queries, had a good understanding of what we were trying to achieve and the end result is a site that looks cleaner and is more easily navigable than the original.
I would highly recommend Excalibur IT to any company looking to create a new or refresh an existing website.
Thanks Tim for your thoroughly professional, knowledgeable and friendly service. Tim fixed my internet issues and was very helpful in recommending improvements upon my request. Highly recommend Tim and Excalibur
When I brought me laptop round for you to get the internet up and running, I didn't expect a phone call 40 minutes later saying come and pick it up, I thought it would be a day job and the extras you put on for me were fantastic. I would recommend you to anyone, keep up the good work. And thanks again.
When you hand your PC in, it's almost like taking your Pet to the Vet. It has memories that are special and you put in a lot of trust to the person who is taking care of it.
I was very happy with the service i received. Courteous, in contact, reasonable price and a professional job. I had my PC upgraded which is a hard job to do and i'm very happy with how my upgraded computer is running.
My Monitor kept going black on me. Excalibur came round and quickly found and fixed the problem. Tim was just so good and really helpful. I recommend Excalibur IT to everybody who owns a computer.
Hi Tim, I want to thank you for fixing my printer and computer, we are 100% happy with it. Again a huge Thank you Tim, for not only your exceptional work, but your promptness, politeness, and explaining things. Again thank you, and I will tell everyone I know about you.
Many thanks Tim for your prompt and friendly service
Thanks Tim for the great service and communication in fixing our computer problems. New computer working fantastic. Highly recommend Tim and Excalibur IT Solutions.
Many thanks for your prompt service and your helpful comments and assistance.
Chas and I were extremely happy with your service and are now a little wiser with our computer.
Love the idea of your service on Facebook and will definitely be viewing it once back on.
Hi Tim, big thank you for the prompt and friendly service you have provided me with on my two call outs. Happy to recommend you. Cheers Joy
I am very happy with the services and help given to me by Excalibur IT Solutions. Thank you Tim for helping me to launch my website in under 4 weeks!
Thanks for your prompt, friendly and efficient help with my computer problem recently. I would happily recommend Excalibur IT Solutions to friends and family.
Hi Tim, just a note to thank you for the IT services you provided to our business recently. The recommendation to purchase a NAS (to access documents remotely and for back ups) has streamlined our operations significantly. Also, suggesting a hosted Exchange to sync meetings and emails across multiple devices is fantastic! You delivered what you said you would, arrived on time, charged a very reasonable amount and you were knowledgeable. We will certainly have you back should the need arise in the future and be recommending your services to anyone that asks. Thank you!
Hi Tim, The re-imaging job you performed on the hard drive on my HP PC was excellent. You saved all of mine and my wife's personal files. My Thunderbird email account is working brilliantly, and you saved all my past emails and email folders. Thank you very much for the great PC rebuild. I can't believe the very reasonable invoice you emailed me.
I have and will recommend your IT services to everyone who owns a computer
Dear Tim, the Internet is now working as it should do. Thank you also for installing the additional security software and transferring the FTM files from my previous computer
Tim was prompt, efficient, and really helpful. I had had some sleepless nights over technology, but not anymore
Dear Tim, I really did want to thank you for everything you have done for me. We now have WiFi throughout the house and everything you did has worked out.
Excalibur IT Solutions produced a fantastic website for us, both in terms of the functionality but also the look and feel. The website was completed from scratch in a matter of weeks and is already receiving good levels of traffic thanks to Tim's SEO knowledge.
We are delighted and highly recommend Excalibur IT Solutions to any company looking to create a high quality, professional website.