Residential Service Area

Home Ā» Hornsby Shire Service Area

Based in Berowra Heights, our onsite home computer support service area covers the Hornsby Shire and parts of the upper North Shore.

We have divided our service area into Zones (Local and Extended) based on proximity to / travel time from our office

  • The Initial Hour represents the minimum charge for onsite work.
  • Rates listed apply Monday to Friday, 9am to 6pm (excluding public holidays)
  • Parking surcharges may apply where free parking is not available onsite, or nearby
  • Work completed on Excalibur IT premises (i.e. back-at-base) will be charged at CORE rates
  • Rates shown below are for labour only (exclusive of Parts)
  • We charge “Extra Time” in 20 minute increments

Home Service Area / Support Rates (Domestic only)

We charge the following rates for Home Computer Support

Local Service Area

$150 for Initial Hour (or Part)
Extra Time – Per 20 mins (or part) $50.00

Remote Support

Remote support is charged on a time and materials basis at our Standard Business Rates. There is a minimum 30 minute charge for remote support, after which we bill in 20 minute (or part) increments.

Data Recovery

The following data-recovery rates apply for data recovery at Excalibur Offices:

Customer TypeInitial Attempt
(Inc. First Hour or Part)
Additional Time
(20 Min Increments)
Domestic$170$50

On-site data-recovery (at domestic customer premises) is charged according to our standard Domestic. If a recovery drive is required this will be charged separately.

Computer Diagnostic and Repairs

We charge a fixed price $110 Inc GST fixed assessment fee for computer repairs assessed at our home office – which may be refundable, in full or in part, if you proceed with the repair. If an insurance report is required, the cost of assessment and report is $170 Inc GST.

Payment Methods

We accept the following payment methods:

  • Bank Transfer at time of service
  • Credit / Debit Card – In Person (No Transaction Fee)
  • Credit / Debit Card – On-line / Via Phone (2.2% Transaction Fee applies)
  • Cash
  • Invoice – for existing business customers only
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