frequently asked questions

Frequently Asked Questions

Below are answers to some of the Frequently asked Questions we receive.  If you have a question about our services, that are not answered below, please call Tim on: 0420 524 885 or drop us an email: FAQ email

What are your business hours?

We work Monday – Friday (8am-6pm)

Please note that, for onsite support only, 5pm-8pm Monday to Friday and 8am-12pm Saturday are considered Extended Business Hours. 

Why do you charge a one-hour minimum?

Our one-hour minimum enables us to keep costs down, not charge you a callout fee, and deliver the best value service.

A lot of problems can be solved in under an hour, and we encourage our customers to make use of any remaining time. Talk to your Technician.

Do you work outside your service area?

For the most part our work is focussed in the Hornsby Shire. In limited circumstances, for business customers, we may work a little further afield to support your operations, however in those instances we will charge a negotiated callout fee on top of our standard rates.

Do you charge more for same-day service?

No. There is no extra charge for Same-day Service.  

We’re a small business providing a personal and professional service to our Home and Small Business customers. If we can get to you the same-day, we will.

What if my computer is broken?

As part of our Computer Repair Service, your machine will be diagnosed. If we determine that your PC or Laptop cannot be repaired, cost-effectively, you will be given options as to how you want to proceed.

Our aim is to provide you with best value service. Most of the time computers can be repaired, however, sometimes the cost of repairing your machine would be more than replacing it. In this case, we may recommend that you replace the computer, which we can optionally source or Build a New Computer for you.

If we find that your computer is beyond repair, you can utilise the remainder of the technician’s time to back up your data. Once you have your new machine, our technician can return to transfer your data to the new machine and get you up and running again.