Frequently Asked Questions

Below are answers to some of the frequently asked questions we receive. Call Tim on: 0420 524 885 or drop us an email: FAQ email, if you have other questions.

What are your business hours?

We work Monday – Friday (9am-6pm), but onsite services are available Monday – Thursday. 5pm-8pm Monday to Friday (extended hours) and reserved for Business customers. 

Do you provide remote support?

We do provide a remote support service. However this service is limited to our existing customers. There are a lot of scammers / remote support scams these days – to counter this we like to build a trust relationship with our customers before offering a remote support service.

Why do you charge a one-hour minimum?

Our one-hour minimum for onsite services eliminates the traditional call out fee (within our Service area). We can usually resolve most problems in under an hour. We encourage our customers to make use of any remaining time. Talk to your Technician.

Do you charge extra for same day service?

No. There is no extra charge for Same-day Service.  We’re a small business providing a personal and professional service to our Home and Small Business customers. If we can get to you the same-day, we will.

Do you work in my suburb?

Here is a list of our Support locations / rates for Residential / Senior Customers, and for: Small Business Customers

What if my computer is broken?

If during diagnostic or repair we determine that the cost of repair would be excessive, we may recommend replacement – but will give you options so you can choose how you want to proceed.

You can utilise any remaining technician time to backup your data. And we can return once you have a new machine to set it up for you.

Need Computer Support?

Let Excalibur IT Fix IT For You

If you live or work in the Hornsby Shire, Excalibur IT has Solutions for all your Computer Problems

Call 0420 524 885 or request a call back

Scroll to Top