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Hornsby Home Computer Support Services

  • Home Computer Support Services
Get The Help You Need From Your Local Computer Support Specialists

computer support troubleshooting

 

No matter what your problems Excalibur IT can help.  We come to you and provide on site Computer Support and troubleshooting services, taking the fuss out of managing your home computer; and providing real-world solutions for all your Computer problems. 

  

We deal with ALL Makes and ALL Models of Desktop PC, Laptop, and all-in-one computers. If you have Computer problems, Excalibur IT has the solutions.  

Hornsby Computer Support

Excalibur IT are your Home PC Technicians. We provide onsite PC and computer support services for homes across the Hornsby Shire and Sydney's Upper North Shore in: Berowra, Hornsby, Asquith, Turramurra, Wahroonga, Pennant Hills, and surrounding suburbs.  See our Service Area opposite for a complete list of onsite locations.

Computer Support and Troubleshooting Services

If your computer leaves you feeling frustrated or is just not running the way it used to, we will find the cause and fix it to ensure your computer delivers a more stable, productive, and enjoyable experience.   

Common problems that we deal with:

Other ways we can help include: 

Remote Support Service

As a value-add for our existing domestic customers, Excalibur IT offers a secure remote support service.

With a working Internet Connection, most software-related issues can be resolved remotely. Just give us a call to arrange a time, then click on the Remote Support link at the top of the page to download the remote support app.  

Remote support is charged on a time and materials basis at our Standard Business Rates. There is a minimum 30 minute charge for remote support, after which you just pay for the time working on your computer problem. 

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local IT support for your home computer

Customer Reviews

Highly recommend Excalibur. Tim has great expertise and knowledge and has helped our business out tremendously. Rita is also great with communication and appointments. Highly recommended A+++

Caz Mac
Macs Air Conditioning

Thanks Tim for being so prompt in coming to our rescue and eradicating the viruses on our computer. We appreciate the time you took to help us set up the programme for transferring our photos from the camera and the extra advice you were willing to share. We are happy to recommend your services to family and friends.

Debbie M

Thank you Tim for your prompt and extremely helpful service.
I thought changing my landline phone to NBN was becoming a nightmare.
Amazing how calming it is to have a friendly expert explaining and answering questions.
Tim covered everything and gave good and clear advice.

Heather Reid
Berowra Heights

Just easy to deal with from booking to job complete. Very happy indeed.

Delma Spencer
Berowra

When my computer began to have hardware issues I had to find someone who could ensure that all my data was saved and set up on my new hardware. Tim is calm and knowledgeable he made the transition stress free. He offered tips to make my computing safer and I have complete confidence in his abilities.

Brenda Debenham
Berowra

Thanks to Excalibur IT - Tim saved my sanity and my computer. Gave me peace of mind using a local guy makes it even more real.

Jo-Anne Mcardle
Director, Twin City Electric Co Pty Ltd

I would highly recommend Tim. He is prompt, courteous, and extremely knowledgeable about both software and hardware. He went above and beyond in helping me transition to a new computer.

Ruth Barcan
Berowra Heights

I called Tim about upgrading my PC and I was very happy with the service. From the way it worked to the communication to the questions. I really enjoyed the experience in dealing with Excalibur IT Solutions.

Mitchell Hall

Tim was a great help in sorting out the problems with our PC, providing advice and a range of options for us to choose from. Very prompt service and response.

Brian Engert
Owner, Funnel Web

Tim is exceptional & I really cannot recommend him highly enough. If you are seeking an IT professional who can assist you with the simplest issues to the more complex networking & hardware solutions then stop searching and call Excalibur. After years of receiving wrong advice and purchasing the wrong hardware finding Tim was a godsend. Everything works & he has saved us a small fortune with his recommendations on what we should buy. Extremely happy

Penny Campbell
OZ Bin Cleaning

Tim is fantastic! He speaks in a language even the most non savvy person can understand, knows his stuff and can multitask so you get the most out of your time with him. None of my questions or issues were left unanswered/solved (and there were a lot!!)

Mandy Vandertouw, Director
Learn and Laugh Children's Centre

Helpful, experienced, accessible and importantly a good communicator.
Impressive.

Paul Armstrong
Wahroonga

I have had to make a number of appointments to have my computer serviced and connect with Wi-Fi and Telstra and have been attended to within a few days.

The service I have received each time from Tim has been exemplary and results excellent. I also received help in sorting out other problems I was having with technology. Everything was done well and I have been thrilled with the help I received.
This is a company I highly recommend for anyone having difficulties , problems or has... Read More

Margaret Duke
Wahroonga

I run a ukulele group with over 120 members, many of whom are seniors and are not comfortable using computers. Excalibur IT Solutions developed a website for us that is easy to use and the whole group has been very enthusiastic about it. They find it easy to manage and more than half of the group have bought iPads to use at our meetings. I am constantly updating the information on the website for my members and I find it very easy to manage. I wouldn't hesitate in recommending Tim to anyone... Read More

Meg Molloy
Hornsby Bugs

Second time we have used Tim in our home & have been happy with the prompt efficient service we have received.
Very happy thanks

Tony Hillman
Hornsby Heights

Astounding service, prompt and polite. Very happy with Tim

Jennifer Millington
Bill's Stock Supplies

Tim is very professional and helpful

Pentti Kivela
Mount Colah

I had backup issues that plagued me for several days on my W7 machine. Tim went into remote control and explained all I had misunderstood in words of one syllable for several backup systems . Now I can restart in confidence. This is my third time of dealing with Tim and I highly recommend his prompt and accurate service.

Wayne Hayes
Turramurra of Boss

Excalibur IT came to our rescue recently when we had an attack by a Ransomware virus. They were on site within hours of my desperate phone call and arrived equipped with everything needed to get to work.

Tim was extremely reassuring, very professional and has exceptional knowledge and expertise with everything "IT". He explained things to us in easy to understand language, and gave us many tips outside of the scope of work he was here to do.

Although we lost many of our files to the... Read More

Gillian Witham
Owner, Witham's Coffee

Excalibur IT recently undertook a complete overhaul of our website. It was a big job but the draft site was up and viewable within a few days which then allowed us to develop and refine the content.

Tim has excellent technical experience to build a site and a good understanding of SEO which was very important in the development stage. Tim was very responsive to our queries, had a good understanding of what we were trying to achieve and the end result is a site that looks cleaner and is... Read More

Fiona Hickinbotham
Director, Safety Management Solutions

Thanks Tim for your thoroughly professional, knowledgeable and friendly service. Tim fixed my internet issues and was very helpful in recommending improvements upon my request. Highly recommend Tim and Excalibur

Ian

G'Day Tim,
When I brought me laptop round for you to get the internet up and running, I didn't expect a phone call 40 minutes later saying come and pick it up, I thought it would be a day job and the extras you put on for me were fantastic. I would recommend you to anyone, keep up the good work. And thanks again.

Leigh O'Connor

When you hand your PC in, it's almost like taking your Pet to the Vet. It has memories that are special and you put in a lot of trust to the person who is taking care of it.

I was very happy with the service i received. Courteous, in contact, reasonable price and a professional job. I had my PC upgraded which is a hard job to do and i'm very happy with how my upgraded computer is running.

Mitchell Hall
Hornsby

My Monitor kept going black on me. Excalibur came round and quickly found and fixed the problem. Tim was just so good and really helpful. I recommend Excalibur IT to everybody who owns a computer.

Mark Myers

Hi Tim, I want to thank you for fixing my printer and computer, we are 100% happy with it. Again a huge Thank you Tim, for not only your exceptional work, but your promptness, politeness, and explaining things. Again thank you, and I will tell everyone I know about you.

Sandra Fawcett
Berowra Heights

Many thanks Tim for your prompt and friendly service

Tom White
Berowra Heights

Thanks Tim for the great service and communication in fixing our computer problems. New computer working fantastic. Highly recommend Tim and Excalibur IT Solutions.

Phil Wordsworth
Berowra Heights

Many thanks for your prompt service and your helpful comments and assistance.

Chas and I were extremely happy with your service and are now a little wiser with our computer.

Love the idea of your service on Facebook and will definitely be viewing it once back on.

Susan Gregory
Berowra Heights

Hi Tim, big thank you for the prompt and friendly service you have provided me with on my two call outs. Happy to recommend you. Cheers Joy

Joy West
Berowra Heights

I am very happy with the services and help given to me by Excalibur IT Solutions. Thank you Tim for helping me to launch my website in under 4 weeks!

Nancy Shuetrim
Owner, NEO Bookkeeping

Thanks for your prompt, friendly and efficient help with my computer problem recently. I would happily recommend Excalibur IT Solutions to friends and family.

Nola
Berowra Heights

Hi Tim, just a note to thank you for the IT services you provided to our business recently. The recommendation to purchase a NAS (to access documents remotely and for back ups) has streamlined our operations significantly. Also, suggesting a hosted Exchange to sync meetings and emails across multiple devices is fantastic! You delivered what you said you would, arrived on time, charged a very reasonable amount and you were knowledgeable. We will certainly have you back should the need arise... Read More

Fiona Hickinbotham
Operations Manager - Safety Management Solutions Pty Ltd

Hi Tim, The re-imaging job you performed on the hard drive on my HP PC was excellent. You saved all of mine and my wife's personal files. My Thunderbird email account is working brilliantly, and you saved all my past emails and email folders. Thank you very much for the great PC rebuild. I can't believe the very reasonable invoice you emailed me.

I have and will recommend your IT services to everyone who owns a computer

Errol Trimingham
Hornsby Heights

Dear Tim, the Internet is now working as it should do. Thank you also for installing the additional security software and transferring the FTM files from my previous computer

Margaret Hatfield
Normanhurst

Tim was prompt, efficient, and really helpful. I had had some sleepless nights over technology, but not anymore

Pauline Holbrook
Berowra Heights

Dear Tim, I really did want to thank you for everything you have done for me. We now have WiFi throughout the house and everything you did has worked out.

Pamela.E
Berowra Heights

Excalibur IT Solutions produced a fantastic website for us, both in terms of the functionality but also the look and feel. The website was completed from scratch in a matter of weeks and is already receiving good levels of traffic thanks to Tim's SEO knowledge.

We are delighted and highly recommend Excalibur IT Solutions to any company looking to create a high quality, professional website.

Justin G
Owner, Countrywide Design

About Excalibur

We are your local IT professionals providing computer support and IT Consulting services across the Hornsby Shire and Sydney's Upper North Shore.

About Us
Frequently Asked Questions (FAQ)
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Address

39 Alan Road, Berowra Heights, NSW 2082
02 9456 7932
Mon-Fri: 08:00 - 18.00

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