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Case Study: Business Relocation Rescue

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Client Issue

The Australian National Master Franchisee, and NSW State franchise holder, of OZ Bin Cleaning was relocating offices from Asquith to Mount Kuring-Gai.

Despite planning the relocation for weeks, at the last minute they were let down by their previous IT support providers and mid-afternoon on moving day, reached out to Excalibur IT for help.

We were able to attend the new office location same day, unpack the equipment, and setup core infrastructure to enable time-critical processes to resume; and then returned the following morning to complete setup of the remaining office infrastructure.

The Solution

During the installation we assessed their current infrastructure and determined that the current NAS solution was aged, underperforming and close to capacity; and there was no reliable backup in place. Some devices had never been networked, there were opportunities to improve productivity, and there were also issues with Wireless Network range and performance which needed to be addressed.

As part of the solution, we:

  • Setup Existing IT infrastructure in a compressed time-frame with minimal information
  • Replaced the existing NAS Unit and backup
  • Replaced main computer and setup dual monitors for increased productivity
  • Performed a Wireless Network Assessment to determine limitations of the existing equipment, and specific environmental factors impacting performance and range; and introduced a high-performance, long-range router for the main locations, and leveraged Ethernet over Power to extend network coverage for media services in an isolated area of the building.

Project Feedback

Although quite a small project, the customer was delighted that we got them up and running same day, and with the end-to-end solution; which has significantly improved productivity and the reliability of office infrastructure.
Excalibur IT now provides ongoing support for OZ Bin Cleaning.

“Tim is exceptional & I really cannot recommend him highly enough. If you are seeking an IT professional who can assist you with the simplest issues to the more complex networking & hardware solutions then stop searching and call Excalibur. After years of receiving wrong advice and purchasing the wrong hardware finding Tim was a godsend. Everything works & he has saved us a small fortune with his recommendations on what we should buy. Extremely happy."  
Penny Campbell, Oz Bin Cleaning

 

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