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Case Study: SME Infrastructure Optimisation

Case Study: SME Infrastructure Optimisation

 

Client Issue 

In February 2015 Safety Management Solutions engaged Excalibur IT to streamline their existing IT Infrastructure and provide a more robust, optimised, and resilient Infrastructure to underpin and support their growing business.

 

 

As with many SME’s, the IT Infrastructure that underpinned Safety Management Solutions had evolved over time and with several computers leveraging a combination of local computer storage and external drives is was becoming difficult to locate, manage and effectively share files.  

There were three main objectives for our engagement:

  1. Provide a centralised file repository to enable storage / sharing of business files that could be accessed remotely
  2. Enable shared Outlook Email, Contacts and Calendar access across multiple Computers and Mobile devices
  3. Establish a backup solution for company data

The Solution

On meeting with the customer there were some concerns about leveraging a cloud-based solution for file sharing due to data-volume, ongoing subscription fees, and security. Excalibur IT proposed consolidating data from the various local computers / USB drives onto a large capacity Network Attached Storage (NAS) solution with secure VPN capability. This provided redundancy in the event of a disk failure, ensured business files were accessible both in the office and by consultants on the road; and enabled us to implement a simplified backup solution that could be easily administered.

For Email we implemented a secure Hosted Exchange service to replace the limited Email capabilities; providing shared contact, calendars and access across multiple devices whilst ensuring redundancy in the event of device failure.

Services Provided

  • Infrastructure Assessment and Consultancy
  • Setup new Network Attached Storage (NAS) array and configured secure VPN capabilities and backup Solution
  • Setup the Hosted Exchange Service and managed the Email Migration

Project Feedback

The customer was delighted with the proposed solution and implementation, and Excalibur IT has established a strong ongoing partnership with Safety Management Solutions and provided additional services including: Wireless Network assessment and optimisation, Windows 10 upgrade across the office, Hardware Repair / Upgrade Services, Ongoing on-site and remote Support Services, and re-development of the Safety Management Solutions website.

 

“Hi Tim, just a note to thank you for the IT services you provided to our business recently. The recommendation to purchase a NAS (to access documents remotely and for backups) has streamlined our operations significantly. Also, suggesting a hosted Exchange to synchronize meetings and emails across multiple devices is fantastic! You delivered what you said you would, arrived on time, charged a very reasonable amount and you were knowledgeable. We will certainly have you back should the need arise in the future and be recommending your services to anyone that asks. Thank you!” - Fiona Hickinbotham, Operations Manager

 

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